Terms of service
Introduction
This website is operated by Grace Row, a brand owned and operated by Vyrelo Market LLC. By accessing this website and making purchases, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
Use of the Website
You must be at least 18 years old to make purchases on this website. By using this website, you confirm that you meet this requirement.
You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account.
Products and Pricing
We strive to provide accurate product descriptions, images, and pricing information. However, errors may occasionally occur. We reserve the right to correct any errors and to update product information or pricing at any time without prior notice.
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
Orders and Payment
Orders are considered accepted only once they have been confirmed by us. Payment is processed at the time of placing the order.
We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized transactions, or violations of these Terms of Service.
Order Cancellation or Modification
Orders may be cancelled or modified within 1–2 days after placement, provided the order has not yet been processed or shipped.
Once an order has been processed or shipped, it may no longer be cancelled. In that case, you may refer to our Return Policy for available return options.
To request an order cancellation or modification, please contact us as soon as possible at: info@bygracerow.com
Shipping and Delivery
Shipping times, delivery methods, and shipping costs are described in our Shipping Policy. By placing an order, you acknowledge and accept the shipping timelines and conditions stated there.
Please review our full Shipping Policy for details.
Returns and Refunds
Customers have 30 business days from the date of delivery to return eligible items for a refund.
Returned products must be unused and in their original condition. Additional conditions and instructions are described in our Return Policy.
Please consult our Return Policy for full details regarding eligibility and procedures.
Intellectual Property
All content on this website, including but not limited to text, images, product designs, logos, graphics, and website layout, is the property of Grace Row / Vyrelo Market LLC and is protected by applicable intellectual property and copyright laws.
No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
User Content
If you submit reviews, comments, photos, or other content to our website or social media channels, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content for marketing or promotional purposes.
You are solely responsible for the content you submit and must ensure it does not violate any laws or third-party rights.
Prohibited Activities
You may not use this website:
- For illegal purposes
- To transmit viruses or malicious software
- To interfere with or disrupt website functionality
- To attempt unauthorized access to systems or data
- To violate privacy or intellectual property rights
Any misuse of the website may result in termination of access.
Limitation of Liability
Grace Row and Vyrelo Market LLC shall not be liable for any indirect, incidental, or consequential damages resulting from the use of this website or the purchase of products, except where required by applicable law or in cases of intentional misconduct or gross negligence.
Indemnification
You agree to indemnify and hold harmless Grace Row and Vyrelo Market LLC from any claims, damages, liabilities, costs, or expenses arising from your use of the website or violation of these Terms of Service.
Privacy and Data Protection
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Governing Law
These Terms of Service are governed by and interpreted in accordance with the applicable laws of the United States, without regard to conflict of law principles.
Changes to the Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being posted on this website. Continued use of the website constitutes acceptance of the updated terms.
Shop Name: Grace Row
Company Name: Vyrelo Market LLC
Email: info@bygracerow.com
Telephone Number: +1 213 772 0290
Business Address: 1603 Capitol Ave Ste 413 E172, Cheyenne, WY 82001, United States
Warehouse Address: 3rd Floor, No. 2 Freight Elevator, YTO Express Building, Building D, No. 409 Suxi Avenue, Jinhua City, Yiwu City, Zhejiang Province, China, 322000
Customer Service Hours:
Mon–Fri: 9:00 AM – 8:00 PM (EST)
Sat–Sun: 10:00 AM – 8:00 PM (EST)
We usually respond within 24 hours on business days.
