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Shipping policy

Important Information

Order cut-off time: 3:00 PM (EST)
Processing time: 1–2 business days (Monday to Saturday, excluding Sunday)
Delivery time: 5–10 business days (Monday to Friday)
Free shipping: On all orders within USA
Shipping carriers: USPS or UPS

Shipping Information

Once your order has been placed, you will receive a confirmation email. This means we have successfully received your order. Order processing takes 1 to 2 business days (Monday to Saturday, excluding Sunday). If you place your order before 3:00 PM EST, it will be processed the same day. As soon as your order is shipped, we will send you a tracking email. You can expect your order to arrive within 5 to 10 business days (Monday to Friday). Some items may be shipped from our partner fulfillment centers to ensure availability and efficient delivery. Because of this, delivery may take 5 to 10 business days depending on the destination and carrier handling times.

We currently ship only within the United States, and shipping is free on all orders.

Delivery Delays

If the expected processing and delivery time has passed and you have not yet received your order, please don’t worry. Allow an additional 3 business days (Monday to Friday).
If your order still hasn’t arrived after this period, please contact us with your order number so we can investigate.

Cancellations

To cancel your order, please email us at info@bygracerow.com  as soon as possible. Once your order has been processed, it can no longer be cancelled.

Damaged or Incorrect Orders

If you have received an incorrect or damaged order, please take photos and send them by email to info@bygracerow.com, including your order number.
We will resolve the issue as quickly as possible and sincerely apologize for any inconvenience.

Shop Name: Grace Row
Company Name: Vyrelo Market LLC
Email: info@bygracerow.com
Telephone Number: +1 213 772 0290
Business Address: 1603 Capitol Ave Ste 413 E172, Cheyenne, WY 82001, United States

Warehouse Address: 3rd Floor, No. 2 Freight Elevator, YTO Express Building, Building D, No. 409 Suxi Avenue, Jinhua City, Yiwu City, Zhejiang Province, China, 322000

Customer Service Hours:

Mon–Fri: 9:00 AM – 8:00 PM (EST)
Sat–Sun: 10:00 AM – 8:00 PM (EST)
We usually respond within 24 hours on business days.